FAQ

Welcome to Our FAQ

Guarantee

If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality and we will resend any flawed products, free of charge. Please see our refund policy for further details.

How It Works

Cute Animals Club is an online retailer of custom designed pet products and apparel. All merchandise is custom created and shipped directly to you from our manufacturers once your order has been made.

Orders

Simply choose your style(s) from the drop-down menu on the product’s page then click the “Add to Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it’s on it’s way!

Order Status

You can track your order status in real time by entering your order information on the track order page. After an order has been placed, it is promptly sent to our factory where we will print and ship your item(s) within 3-5 business days. Below are expected delivery times based on your location. Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

US shipping time estimates 15-25 Days, other products 20-30 days and international shipping time estimates 20-30 Days, other products 20-30 days, if your items have not arrived within 60 days of the date of original purchase, contact customer service for a full refund of your purchase. This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries.

Pricing

We source directly from our manufacturers without wholesalers and middlemen putting their mark-ups on our products. Because we ship directly from our factories to your home, you get the highest quality products for incredible prices!

Security

Cute Animals Club adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

International Shipment

Cute Animals Club successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

Tracking Number

Tracking numbers are automatically added to your order and delivered to your email 5-7 days after your order has been placed. They are also available upon request. If you would like to request your tracking number please contact us through our contact page and we will provide your tracking details.

Contact Us

Not finding what you’re looking for? Contact Us Directly.